Executive Summary from the 2020 ACCIS Member Survey Report

The main findings of the survey are grouped into five categories, according to the structure of the survey and this report.

Market overview
  • The large majority of the ACCIS members completed the
    survey (39 of 42 CRAs), which means that the survey is
    representative for the ACCIS members.
  • It also provides a good representation of the CRAs in Europe.
    In total the CRAs that responded to this survey are active in
    28 European countries, including 16 of the 27 EU Member
    States.
  • There are large differences among the CRAs in terms of their
    business models. The large majority of the CRAs are for profit
    organisations, while a minority is non-for profit.
  • There is a large variety in ownership ranging from
    foundations and governments, to credit associations and a
    group of banks, to listed and non-listed companies.
  • The coverage of the CRAs also varies significantly. In general,
    those CRAs that collect a larger range of positive and
    negative data based on a specific law cover more borrowers.
Data collection, analysis and supply
  • Most CRAs hold and collect information on mortgages,
    consumer loans, credit and store cards, and borrowing on a
    current account.
  • Consistently with the results of the 2012, 2015 and 2017
    surveys, the depth of the data on ‘mainstream’ lending
    products covered by members, such as consumer loans,
    credit and store cards, mortgages, and overdrafts, is the
    highest in terms of both negative and positive data.
  • CRAs on average obtain and supply more negative and
    positive data across all types of services than in 2017.
  • Credit application, portfolio monitoring, and identity
    checking are the most frequently used services by clients of
    CRAs.
  • Banks, leasing companies, credit card and retail credit
    suppliers as well as mortgage providers and credit unions are
    the most common users of CRAs services.
  • More than half of the CRAs provide educational materials to
    help borrowers improve their ‘financial health’.
Legal environment and access to data
  • Nearly half of the lenders have a legal obligation to consult
    CRAs.
  • A majority of CRAs reported that the access to public/court
    data collected by CRAs is permitted, whereas a minority of
    CRAs highlighted that it is required by national legislation.
  • About half of the CRAs are subject to specific
    legal/regulatory schemes for entering the market. A
    substantial minority of the CRAs are further subject to
    specific provisions governing them.
  • More than one-third of the CRAs are subject to direct
    supervision by a national supervisory authority.
  • Most of the CRAs process data based on the legitimate
    interests. But specific laws also form an important ground
    for CRAs to process data. In some cases, consent is required
    for the processing of processing of positive data.
  • Consumers have the right to access their data with CRAs.
  • Consumers have the right to dispute their data with CRAs,
    yet less than one-fifth of the CRAs give consumers the right
    to add comments to their file.
Cross-border data flows
  • More than one-quarter of the CRAs share data across
    borders and have access to data from CRAs in other
    countries.
  • Only a minority of CRAs share data directly with financial
    institutions in other countries.
Covid-19 impact
  • In about two-thirds of the countries, payment holidays
    have been implemented in response to COVID-19
    pandemic.
  • The majority of the CRAs with payment holiday schemes did
    not make any provisions in their data, while about one-third
    introduced a special indicator and one-tenth uses other
    provisions.
  • Moratoria on consumer, mortgage and company loans
    increased significantly between the outbreak in Europe and
    June 2020.
  • NPL ratios for consumer and mortgage loans seem stable,
    while for companies they decreased. This is most likely due
    to the various measures that CRAs, financers, supervisors
    and governments took in response to COVID-19. The NPLs
    might thus well rise when these mitigating measures are
    phased-out.
  • Despite the lockdowns and other measures related to the
    COVID-19 pandemic only a small minority of the CRAs
    experienced interruptions in their data provision.
  • More than one-third of the members indicate that some
    sectors have changed in a significant way the use of the
    information provided. Nevertheless, a minority of the CRAs
    expect that COVID-19 will lead to structural changes for
    their business.

Executive Summary from the 2020 ACCIS Member Survey Report

The main findings of the survey are grouped into five categories, according to the structure of the survey and this report.

Market overview
  • The large majority of the ACCIS members completed the
    survey (39 of 42 CRAs), which means that the survey is
    representative for the ACCIS members.
  • It also provides a good representation of the CRAs in Europe.
    In total the CRAs that responded to this survey are active in
    28 European countries, including 16 of the 27 EU Member
    States.
  • There are large differences among the CRAs in terms of their
    business models. The large majority of the CRAs are for profit
    organisations, while a minority is non-for profit.
  • There is a large variety in ownership ranging from
    foundations and governments, to credit associations and a
    group of banks, to listed and non-listed companies.
  • The coverage of the CRAs also varies significantly. In general,
    those CRAs that collect a larger range of positive and
    negative data based on a specific law cover more borrowers.
Data collection, analysis and supply
  • Most CRAs hold and collect information on mortgages,
    consumer loans, credit and store cards, and borrowing on a
    current account.
  • Consistently with the results of the 2012, 2015 and 2017
    surveys, the depth of the data on ‘mainstream’ lending
    products covered by members, such as consumer loans,
    credit and store cards, mortgages, and overdrafts, is the
    highest in terms of both negative and positive data.
  • CRAs on average obtain and supply more negative and
    positive data across all types of services than in 2017.
  • Credit application, portfolio monitoring, and identity
    checking are the most frequently used services by clients of
    CRAs.
  • Banks, leasing companies, credit card and retail credit
    suppliers as well as mortgage providers and credit unions are
    the most common users of CRAs services.
  • More than half of the CRAs provide educational materials to
    help borrowers improve their ‘financial health’.
Legal environment and access to data
  • Nearly half of the lenders have a legal obligation to consult
    CRAs.
  • A majority of CRAs reported that the access to public/court
    data collected by CRAs is permitted, whereas a minority of
    CRAs highlighted that it is required by national legislation.
  • About half of the CRAs are subject to specific
    legal/regulatory schemes for entering the market. A
    substantial minority of the CRAs are further subject to
    specific provisions governing them.
  • More than one-third of the CRAs are subject to direct
    supervision by a national supervisory authority.
  • Most of the CRAs process data based on the legitimate
    interests. But specific laws also form an important ground
    for CRAs to process data. In some cases, consent is required
    for the processing of processing of positive data.
  • Consumers have the right to access their data with CRAs.
  • Consumers have the right to dispute their data with CRAs,
    yet less than one-fifth of the CRAs give consumers the right
    to add comments to their file.
Cross-border data flows
  • More than one-quarter of the CRAs share data across
    borders and have access to data from CRAs in other
    countries.
  • Only a minority of CRAs share data directly with financial
    institutions in other countries.
COVID-19 impact
  • In about two-thirds of the countries, payment holidays
    have been implemented in response to COVID-19
    pandemic.
  • The majority of the CRAs with payment holiday schemes did
    not make any provisions in their data, while about one-third
    introduced a special indicator and one-tenth uses other
    provisions.
  • Moratoria on consumer, mortgage and company loans
    increased significantly between the outbreak in Europe and
    June 2020.
  • NPL ratios for consumer and mortgage loans seem stable,
    while for companies they decreased. This is most likely due
    to the various measures that CRAs, financers, supervisors
    and governments took in response to COVID-19. The NPLs
    might thus well rise when these mitigating measures are
    phased-out.
  • Despite the lockdowns and other measures related to the
    COVID-19 pandemic only a small minority of the CRAs
    experienced interruptions in their data provision.
  • More than one-third of the members indicate that some
    sectors have changed in a significant way the use of the
    information provided. Nevertheless, a minority of the CRAs
    expect that COVID-19 will lead to structural changes for
    their business.

Rest Assured, You or Your Company is Covered

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Why Choose Us

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Mission

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Frequently Asked Questions

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News & Resources

ACCIS updates its visual identity

On 9 September 2021, ACCIS introduced its new visual identity to the public.  In addition, to a recent update to its name (formerly Association of Consumer Credit Information Suppliers) it had also undergone a visual refresh. From the logo to the website to social...

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